TableChat respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, ordering platform, restaurant portal, and AI assistant integrations (including our Claude MCP connector).
1. Information We Collect
Information You Provide to Us
When you use TableChat to order food, make table reservations, or sign up as a restaurant partner, we may collect:
Personal Information: Name, email address, phone number
Order Details: Items ordered, modifiers, delivery address, special instructions, fulfillment preference (pickup or delivery)
Reservation Details: Restaurant preferences, party size, date and time, special requests
Payment Information: We use Stripe to process payments. TableChat never stores raw card numbers. Stripe may retain tokenized payment method identifiers on your behalf.
Account Information: If you create a TableChat account — email, name, phone, saved addresses, and order history
Restaurant Partner Information: Business name, address, contact information, cuisine type, menu data, POS credentials (Square, Clover), bank account details for payouts (tokenized via Stripe)
Marketing Consent: Whether you have opted in to receive marketing communications
Information Collected Automatically
Usage Data: IP address, browser type, operating system, pages visited, time spent, referring website
Order Source Tracking: UTM parameters to understand which channels (Google, social media, AI assistants) referred your visit
Push Notification Subscriptions: If you opt in to push notifications, we store your browser's push subscription endpoint
Cookies and Tracking: We use Google Analytics to understand how visitors use our site
Information from AI Assistant Integrations
If you access TableChat through an AI assistant (such as Claude via our MCP connector), we may receive the queries you submit to the connector — for example, restaurant or dish searches — in order to return relevant results. We do not store conversation history from AI assistant sessions beyond what is necessary to fulfill your request.
2. How We Use Your Information
We use the information we collect to:
Process and confirm food orders and table reservations
Send order confirmations, kitchen tickets, and reservation reminders via email
Power our AI ordering assistant (built on Anthropic's Claude) to understand your order and answer menu questions
Manage loyalty and cashback rewards
Process restaurant payouts via Stripe
Send automated marketing campaigns (win-back, milestone, loyalty) to customers who have opted in
Provide customer and restaurant support
Improve our services and user experience
Analyze website traffic and usage patterns
Comply with legal obligations
3. How We Share Your Information
With Restaurants
When you place an order or make a reservation, we share your name, contact information, order details, and special requests with the restaurant to fulfill your booking. If the restaurant uses a Point of Sale (POS) system (Square or Clover), your order details are transmitted to their POS for kitchen processing.
With Kitchen Printer Services
Order details (items, modifiers, customer name, pickup time) are transmitted to Star Micronics' StarIO.Online cloud printing service to generate kitchen tickets. No personal payment data is included in print jobs.
With Service Providers
We use third-party service providers to help operate our business:
Supabase: Database and authentication infrastructure
Vercel: Website hosting and serverless infrastructure
Stripe: Payment processing, Connect payouts to restaurants, and payment method tokenization
Resend: Email delivery for order confirmations, campaign emails, and notifications
Anthropic: AI-powered chat functionality (Claude) for conversational ordering and reservations, and MCP connector for AI assistant integrations
Google Analytics: Website analytics and usage tracking
Uber Direct: Delivery dispatch for restaurants offering delivery
Star Micronics (StarIO.Online): Cloud-based kitchen printer management
Square / Clover: POS integrations for participating restaurants
For Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Maintain records of your orders and reservations
Comply with legal, accounting, or reporting requirements
Power loyalty and cashback reward calculations
You may request deletion of your personal information at any time by contacting us at support@tablechat-ai.com.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing emails at any time. You will still receive transactional emails about your orders and reservations.
Data Portability: Request a copy of your data in a portable format
Push Notification Opt-out: You may revoke push notification permissions at any time through your browser settings
We use cookies and similar tracking technologies to remember your preferences, understand how you use our platform, and improve our services. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
We use Google Analytics to collect anonymous information such as the number of visitors, pages visited, and traffic sources. For more information, see Google's Privacy Policy.
7. MCP Connector and AI Assistant Integrations
TableChat offers a Model Context Protocol (MCP) connector that allows AI assistants such as Claude to search for restaurants and dishes, check table availability, and initiate orders or bookings on your behalf. When you use this connector:
Search queries (e.g. cuisine, dish name, location) are processed by TableChat's servers to return results
We do not receive your full AI conversation — only the specific tool inputs passed to the connector
Orders or bookings initiated through the connector are subject to the same privacy practices as orders placed directly through TableChat
UTM attribution parameters are used to track that an order originated from an AI assistant integration
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
Encryption in transit (HTTPS/TLS) for all data transfers
Row-level security (RLS) on our database for sensitive tables
Tokenized payment processing through Stripe — raw card numbers never reach our servers
Hashed and encrypted credentials for POS and third-party integrations
However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@tablechat-ai.com.
10. International Data Transfers
Your information may be transferred to and processed in the United States and other countries. These countries may have data protection laws different from those in your country. By using our services, you consent to the transfer of your information to the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: